# Frequently Asked Questions (FAQ)
Welcome to our Help Center! Below are answers to the most common questions from our customers. If you can't find what you are looking for, please feel free to reach out to our support team.
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### 1. SHIPPING & DELIVERY
**Q: Do you charge for shipping?**
A: No, we offer **FREE Standard Shipping** on all orders.
**Q: How long will it take to get my order?**
A:
* **Processing Time:** 1 – 3 business days (Monday – Friday)
* **Transit Time:** 4 – 8 business days (Monday – Friday)
* **Total Estimated Delivery Time:** 5 – 11 business days
**Q: Do you ship internationally?**
A: Currently, we primarily process and fulfill orders within the United States.
**Q: How can I track my order?**
A: Once your order has been shipped, you will receive an email notification containing your tracking number and a link to monitor your delivery in real-time.
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### 2. RETURNS & REFUNDS
**Q: What is your return policy?**
A: We have a **30-day return policy**, which means you have 30 calendar days after receiving your item to request a return.
**Q: Are there any return or restocking fees?**
A: No. We offer free return shipping and do not charge any restocking fees, whether the item is defective or if you simply changed your mind.
**Q: How do I initiate a return?**
A: Please send an email to **support@aureviltd.com** with your order number and reason for return. Our team will provide you with a return label and instructions.
**Q: When will I receive my refund?**
A: Once we receive and inspect your returned item, your refund will be processed back to your original payment method within **3 to 5 business days**.
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### 3. ORDERS & PAYMENTS
**Q: Can I change or cancel my order?**
A: You may request an address change or cancellation within **12 hours** of placing your order by contacting us at **support@aureviltd.com**. Once an order has entered processing or shipped, it cannot be canceled or modified.
**Q: What payment methods do you accept?**
A: We accept major credit cards (Visa, MasterCard, American Express, Discover) and secure online payment methods supported at checkout.
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### 4. CONTACT INFORMATION
If you have any further questions, please reach out to us:
* **Business Name:** FISHER TECHNOLOGIES LLC
* **Email:** support@aureviltd.com
* **Address:** 2200 Russell Street, Covington, KY 41014, United States
* **Support Hours:** Monday – Friday, 9:00 AM – 5:00 PM EST (UTC-5)